FAQs
Common questions, tips and troubleshooting
- When trying to log out, I get a message about unsynced changes
- Where have Memos and Punch Lists gone?
- Users - Forgotten password
- Users - Changing staff
- Forms - Can I delete a form?
- Forms - Why can't I send a Form/Action?
- Forms - PDF files are downloading instead of displaying in web browser or opening in a new tab
- Drawing & Docs - Upload button not available for importing documents and drawings
- Drawing & Docs - How to get list of file names?
- Mobile App - Installing the App on a Mobile Device
- Mobile App - Which iOS versions does the APE Mobile app support?
- Mobile App - How Can I Select Projects in the app?
- Mobile App - If the App Store shows Open instead of Update
- Mobile App - Some inactive projects still appear in the projects list, how can I stop that?
- Mobile App - Samm does not have access to my Photos
- Mobile App - My iPad Camera shows only Black
- Mobile App - How can an iPad user delete a row from a table?
- Lists - Organization List Import Error
- Syncing - Subscribing to Projects
- Templates - I cannot see my template in the list of Default or Project Templates
- Templates - Can't see my Form in the Create list
- Templates - How to round decimal places?
- Templates - Check the Word Add-in installation
- Templates - Attaching a photo made an extra page in the PDF, or the image is missing
- Templates - Formula error?
- Templates - Some Merge Fields do not appear in Word Mail Merge Manager
- Templates - Merge Fields displaying incorrect data
- Templates - Displaying signature as an image in the PDF
- Templates - Microsoft Word crashed
- Projects - I get an error when trying to delete a Project member