Overview

The SmartAsset SDC interface has the ability to re-open jobs (permission based) but this functionality is not available in the Browser interface.
SmartAsset user profiles can now be configured to give access to specific roles to have access to the Job re-open capability but not be able to edit job details except for Remarks if required.
The re-open capability relies on user profile permissions being setup. User Profile permissions are setup by your system administrator.
If user permissions are set for a specific role where the Browser 'Job' function is set 'READ' and the 'Remarks' is set to 'WRITE', users with this role will have access to re-open jobs and edit Remarks. 

Jobs do not have to be re-opened to add Remarks.

The purpose of re-opening a job is to notify specific personnel that this asset/job has not returned to service correctly and to record how many times the asset/job has failed to return to service.

Browser Job List

Click the Jobs button in the ribbon to open the jobs list, then click the History button (circled in red) to only view history Jobs.

Click the Actions (blue eye icon) button (circled in red) to open your Job to Re-open

• You can also click on the Job Title to open the Job

When the Jobs page is opened, a Reopen button (circled in red) will be displayed

• You can also click on the Job Title to open the Job

Click the Reopen button to open your Job
When your Job is reopened, the Job Status is set back to New (circled in red)

• If workflow is setup, an email will be sent to the appropriate person/group

Click the Remarks tab button (circled in red), edit your Remarks, the click Update Remarks



Alternate Method 1 – Quick Search

If the user knows the Job Number, they can enter the Job Number in the quick search field (circled in red), then click the Job Number to open the Jobs page as per the 2^nd image below, then reopen the Job.

Alternate Method 2 – Job Filters

If the user knows the Job Number, they can open the Job History List and use 'Filters' by entering the Job Number in the Number filter field (circled in red), then click the Job Title or the Action blue eye icon to open the Jobs page as per the 2^nd image below, then reopen the Job.