As an organization admin, you can manage the organization approval process by controlling whether comments are mandatory or not when a form approver rejects a request for your organization.
In order to update setting for this "Mandatory Rejection Comments" feature flag:
- Click Admin, then in the dropdown click Organization.
- In the Organization settings page, click Edit.
- Scroll down to Feature Flags section, you will see Mandatory Rejection Comments there.
- You can decide whether to tick this flag or not.
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If you tick “Mandatory Rejection Comments“, then this feature is activated immediately for forms including 1) existing forms that are not closed and have unfinished approval sections; 2) new forms with approval sections. More information about how this feature works in the form approval sections can be found here.
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If you untick “Mandatory Rejection Comments“, then this feature is inactivated immediately for all forms.
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